folder IR Prognosis

IR Prognosis

IR Prognosis. Prognosis identifies issues fast so you can take rapid action to protect the quality of customer service. Keep systems humming, nip issues in the bud and validate 100% call recording guarantees are being met - all in real time.


pdf IR Prognosis - HeartBeat Popular

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Heartbeat White PaperPrognosis HeartBeat is cloudbased Testing as a Service for outside-in contact center experience management.

pdf IR Prognosis - Multi-channel Contact Centre Testing Popular

By 217 downloads

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Multi-Channel Conctact Centre Testing White PaperCustomers want to decide how they communicate with you, and how you communicate with them.

pdf IR Prognosis - Outbound & Predictive Dialer Popular

By 310 downloads

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Outbound Predictive Dialer Solutions White PaperAt last, there is a reliable way to be sure your outbound and predictive dialer solutions perform as you intend and comply with FTC regulations.

pdf IR Prognosis - WebRTC Testing Popular

By 273 downloads

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WebRTC White PaperWebRTC is an exciting butdisruptive technology that opens the door to a new wave of video, voice and data web applications

pdf IR Prognosis Automated Feature Function Testing Popular

By 271 downloads

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Automated Feature Function Testing White PaperPrognosis automated feature function testing is a handsfree comprehensive and repeatable way to test each feature of an IVR application against design documentation throughout its life cycle.

pdf IR Prognosis Testing Solutions Popular

By 262 downloads

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2015_TS_HQM_045_2_ENG Experience management testing overview.pdf

IR Prognosis Testing Solutions White PaperCommunications Technology Insight™ Services for Contact Center and Communications

pdf IR Testing Solutions - StressTest Popular

By 270 downloads

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StressTest White PaperPrognosis StressTest is a cloud-based load and performance testing service that gives you the insight you need to manage, tune and verify contact center performance.

pdf The future of contact centres -The age of the customer

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The Future of Contact Centers - The Age of the Customer.pdf

According to Forrester Research, Customer Experience (CX) is the number one priority for business and technology leaders*. 

This eBook was developed to assist organizations in their quest to deliver a better customer experience.   Where the challenge of delivering an omni-channel service, in a multi-channel world, has never been more complex.  We look at these 5 areas

  1. What is the age of the customer?
  2. Enter the e-contact center.
  3. Achieving a 360° customer view.
  4. Four keys to contact center success
  5. Successfully managing the omni- channel eContact Center.