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 We represent leading suppliers providing the means to
today's complex converged network infrastructures. |
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News
Application Performance Management: Getting IT on the C-Level's Agenda
This report sponsored by NetQoS from the Aberdeen Group discusses how best in class organizations can improve the performance of their business critical application
- Best-in-Class companies report a 114% average improvement in application response.
- Best-in-Class organizations reported an 83% success rate in preventing performance issues before end-users are impacted.
- Best-in-Class organizations are 2x as likely to reduce labor cost to manage application performance as compared to Laggards
Special Report: State of the Network
From virtualization to unified communications, emerging technologies are quickly changing the way we manage networks. In our State of the Network Global Study, we asked 450 of your peers about their adoption of these technologies and the monitoring challenges.
Key Finding
- Virtualization rollouts surging: Over half of applications will run on virtual machines by 2011
- Strong embrace of video: Companies deploying video conferencing to double by 2010
- IT largely unaffected by layoffs: 65 percent of network teams haven't or do not expect to experience layoffs
- Virtually in the dark: More than half lacked appropriate tools or visibility into virtual environments
Events
ON-DEMAND WEBINAR - “Great Customer Experiences Start with Consistently High Performing Technology�
How do we create a positive customer experience if the technology required to handle and deliver the calls to the agent falls down on the job. When your customer finally do get through they’ve already been preconditioned with a lousy experience, and who will they take it out on? The CSRs of course!
With over 600,000 calls generated per month on the HearBeat performance verification service over 5% of the calls failed for
This Webinar discusses the value of learning what is happing in your system today so that you can make improvements and help improve your Customer Experience. You can download the webinar here40% - Issue with answer – busy, ring-no-answer, silence or click
40% - Caller-requested information unavailable – host issue
20% - Caller disconnected prematurely
This is over 30,000 calls where the technology failed and never met the customer expectations before being handled by the agent.
VoIP Simulations and Call Testing
This on-Demand webinar discusses utilizing NetIQ AppManager to run call simulations to determine call quality issues. AppManager for VoIP can integrate with Cisco, Nortel, Avaya or Microsoft OCS. But what can you do if you need a snap shot of what is happening today in your environment if you are using another technology, an IP trunked solution, or confirming third party carriers that you are using to carry your VoIP traffic. By using three tools
We can put a management solution together that allows you to Assess your network, Monitor the call quality and then using Diagnostic to solve VoIP problems on your network. This video is approximately 40 minutes in Length and can view it here…
Featured Solutions
Calgary Base Axia NetMedia uses NetQoS NetVoyant for device performance monitoring and reporting to customers. This helps them deliver optimal quality network services to the customers it serves via the Alberta SuperNet. Read More…
MTS Allstream is Going to Use NetIQ AppManager...
MTS Allstream is going to use NetIQ AppManager to manage their customers' Unified Communications applications and infrastructure. It will be used to manage more than 1 million VoIP phones around the globe. Read More
