In a press release, Canadian full-service telco Telus announced it is introducing two new solutions to enable Canadian businesses leverage cloud-based technology ‘to improve how they communicate with their customers, employees and partners.’ TELUS Cloud Collaboration provides businesses with access to a full suite of unified communications services, and TELUS Cloud Contact Centre offers a fully featured contact centre solution hosted in the cloud. Both products are powered by the Cisco Hosted Collaboration Solution (HCS), an end-to-end solution that enables highly secure, reliable and scalable ‘as-a-service’ offerings of Cisco Collaboration technologies. ‘For Canadian businesses looking for a competitive edge, cloud-based services can optimise employee productivity and improve customer service, while reducing technology expenditures,’ said Peter Green, president of Telus Business Solutions, adding that the new cloud offerings ‘eliminate the financial barriers to adopting best-in-class solutions, putting them within reach of businesses of any size.’
Thanks to TeleGeography for the article.