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IQ Services Provides Virtual Evaluation of Contact Centers

A contact center often functions as the the face of a business, so it should provide customer service solutions that support and defend the company’s advertised brand promise. Call center evaluation solutions help companies assess and monitor the performance of call center technologies and ensure that they deliver seamless customer service, enhancing customer retention and the overall return on investment (ROI). IQ Services, a company that provides virtual evaluation services for contact centers...
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Navigating the Flood of BYOD

  Read the Navigating the Flood of BYOD to find out what challenges to secure your network architecture. When Total Application and Network Visibility is implemented, BYOD helps employees to stay in touch with their personal lives while keeping their business lives separate, preserving the confidentiality and integrity of each—all on the same device. This adds up to productivity, security and morale. 
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APM: Identifying Hidden Costs

We all know the network team’s job isn’t about troubleshooting the network, but about resolving what went wrong with the application. So how do you compare different monitoring products to be sure you have the right solution for the job? Comparing product functions can be straightforward. But being certain a product fits within your budget is another matter. APM prices vary wildly, and different vendors take different approaches in bundling features and hiding costs. In this article, we’ll explo...
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7 Ways a Performance Management System Improve Your Business

We all have to manage our network, but why do you need a performance management system. If I were to ask, I think most network managers would answer I need the ability to prove that the network is not at fault.I need increased visibility into our infrastructure/devicesReporting how can I get the data I need to support my objectives and troubleshoot Below are 7 areas a performance management system can help change your information technology systems from a cost center to profit center by decreasi...
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Big Data: What’s the Network Impact?

  According to Gartner® 42 percent of IT management has either already invested in big data technology or plan to do so in the next year. But given the overuse of the term by everyone from media pundits to IT vendors, will it really impact the network? The short answer is yes. Within the next two to four years it will drive every aspect of IT, from infrastructure design to network and application management. In this article, we define big data, assess its impact, and provide advice on how n...
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Do Your Contingency Plans Work?

Think about it - If a key system component or an entire site fails, your contingency plans have to work. Period! You can be sure they do work. And don’t you owe it to yourself to be confident? If your Disaster Recovery plan fails, your entire solution may completely malfunction, drop all current calls, shut down incoming calls & transactions across all your touchpoints, and paralyze customer contact altogether. Think of the impact on you & your company - upset customers, lost revenue, ul...
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Troubleshooting 10 Gb: Are You Storing Enough?

If you rely on long-term packet capture appliances like GigaStor™ for troubleshooting, it’s essential to consider upgrading the appliance’s storage capacity whenever network bandwidth is increased. This is an often over-looked issue that you’ll want to consider and budget for, before rolling out 10 Gb. The following graph illustrates how increases in network bandwidth and utilization impact the amount of time that you can capture and store. ConnectionPercent UtilizationStorageCapture Time1 Gb25%...
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Year-End Network Monitoring Assessment

Planning for the Future As we approach the New Year, many organizations’ data centers and network configurations are in lockdown mode. Whether this is due to assuming a defensive posture against the onslaught of holiday ecommerce traffic, or an accommodation to vacationing staff, the situation provides network managers an opportunity to perform a year-end network monitoring assessment Establish Future Goals, Identify Current Weaknesses and Make Sure Core Tasks and Goals Are Achieved   Q. Ho...
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Promiscuity…the real problem behind many network failures

What’s so bad about being promiscuous? After all, a variety of companies have built their reputation endorsing promiscuity.  That chorus of voices is lulling enterprises and SMBs into a false sense of efficiency and effectiveness. Of course, the promiscuity I refer to here is promiscuous mode.  Aside from Net Optics’ Phantom Virtual Tap, most solutions available today require that the virtual switch placed in promiscuous mode, which cuts switch capacity by up to 50%.  This model o...
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Three Shortcuts for UC Success

Managing UC means delivering streaming video fluidly, transmitting voice with clarity, moving IM's briskly, and sending emails promptly. Use these three tips to achieve the high performance end-users expect. See the Entire Network and UC Environment UC is a diverse mix of services running in a shared network environment where apps and communications interact together. It requires a monitoring solution set that provides total visibility and analysis of UC services and the overall IT environment. ...
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A Better Way to Test the Functionality of Your IVR Application

If you have deployed or are about to deploy a hosted or premise-based IVR application, you understand how much time and money go into the design of a really effective application. It must offer easy to use self-service functionality to customers or users with a wide range of expectations, requirements and experiences with your company and its communications processes. The design must balance the need to make opting out to an agent simple while still making it easy and desirable for customers to ...
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5 Steps for Setting Up VoIP for Success

A common stumbling block in monitoring VoIP occurs when the network team misconfigures or fails to define the VoIP setup process for their monitoring system. The results can be serious when you investigate a call and it doesn’t appear, it has been misidentified, or mistakenly combined with another call. Here are five steps to ensure your VoIP monitoring solution is set up for success. Identify Call Components Depending upon the VoIP vendor and system, different components may be involved in the ...
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Telnet Networks Inc.
1324 Andersen Drive
Kingston, ON  K7P 0C6
Canada

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(800) 561-4019

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613-498-0075

For More Information about Telnet Networks, our products, or our services, or to request a quote please feel free to contact us directly.