Unified Communications (UC) comprises of many such elements such as Telephony, E-Mail, Chat, Voice Mail, Fax and Web Services. As today enterprises make long term plans to adopt Unified Communications (UC), they are deploying Voice over IP (VoIP) to anchor their strategies. Maintaining a consistent Quality of Experience (QoE) is critical to realizing the benefits of this unified approach.
If you are going to achieve greater business productivity and reduce IT expense then a cohesive management system needs to manage both data applications and Voice Services (IP Telephony). You need visibility into your Unified Communication deployment regardless of its complexity or your choice of technology vendors
Goals During Planning
- Provide a solid foundation for IP Telephony
- Operate the investment required for infrastructure readiness
- Solve problems early and ensure a successful roll-out of new Systems
Challenges
- Network and Systems are not designed for IP Telephony
- Tendency to overinvest in infrastructure
- Lack inhouse expertise for proper assessment and planning
Solution
Goals to Manage Your VoIP Environment
- Maintain Service Levels; availability and QoE
- Quickly resolve quality issues to minimize business interruptions
- Reduce total cost of ownership
Challenges
- You have lack of visibility
- Native or Niche tools tha manage only a small part of the UC environment
- UC is complex and interependent
Solution
RealTime Management of your service
Goals to Improve Your VoIP Service
- Discover and correct problem areas or unmet SLA's
- Empower across functional teams
- Prepare for increased capicity requirements
Challenges
- Complexity of Servic combined with lack of expertise
- Lack of consolidation and insufficient reporting
- Lack of Tools that manage today's multivendor technology
Solution
Proactively Improve Quality of Experience