StressTest: Load Testing for Voice Systems

StressTest: Load Testing for Voice Systems


IQ Services' patented StressTest TM methodology can place hundreds of simultaneous test calls to exercise all your contact center applications such as IVR, CTI etc. This allows you to discover if your applications are performing as expected under very high usage.

 

Simulate High Call Volume load

By using “real world" conditions StressTest allows you to prove the end-to-end performance of all your systems. You can simulate increasing traffic loads, sharp waves of calls all in a controlled and repeatable environment.

 

Ease Of Use


As this is a service offering you do not have to purchase or learn how to use any hardware or software, send us the script that you would like tested and schedule your StressTest.

You can schedule a StressTest, 7 days a week 24 hours a day

 

Highly Accurate


IQ Services' techniques for testing computer telephony systems produce unmatched accuracy - and provide you with real-time feedback:

  • Our "patented" Response Determination process is proven to be extremely accurate in determining proper operation and identifying specific error conditions.
  • Such precision is especially important in testing speech recognition systems. With these systems, it is crucial to know that each spoken input was correctly interpreted before the target system moves to the next step in the test sequence.
  • Our patented Screen Pop Testing process turns the tables on usual testing procedures to get at errors: The process prompts the agent to respond to questions about correct ANI information, account number, screen type, skill set, queue time, etc.

 

Reporting

Using the IQ Services' Internet-based Online Reporting and Charting Application (ORCA) secure Web site, you are able to view completed test calls, listen to the entire test call, save the test call recording to your desktop and view other call detail information.

Information on error responses is available to you during the test. Agent feedback is collected during the testing and reported when the test is over

StressTest Report


Based on those results, IQ Services can verify, among other things, that:

  • The expected greetings and announcements were heard
  • The caller had access to account (or other) information
  • Which of several error messages was heard
  • Call routing functions worked as expected under load conditions
  • Screen pop functions worked as expected under load conditions
  • Response times were acceptable at multiple steps in calling process
  • Database performance
  • Web server performance
  • Voice recognition responsiveness

Example Reports