Feature/Function Testing for Voice Business Solutions

Feature/Function Testing provides a comprehensive and accurate method of verifying each feature of a voice business solution against system documentation (whether it be detail design documentation or a set of pre-defined call flows). IQ Services initiates test calls through the public telephone network using your systems just like your customers would. Feature/Function Testing utilizes an automated process to verify the system correctly responds to any possible user input, documenting all system responses, including errors. After the testing is completed, you receive online access to all test results, test call recordings and call logs, as well as a variety of reports and statistics for each test run.

With Feature/Function Testing, IQ Services can determine if:

• The application correctly responds to voice or touch-tone inputs
• The application can respond to unexpected inputs, including silence
• Response times are acceptable at multiple steps in the calling process

IQ Services’ technique for testing voice business solutions produces unmatched accuracy – and provides you with useful feedback:

• Every step of each call is logged and recorded, allowing IQ Services’ analysts to duplicate and experience system errors
• IQ Services’ technology ensures that inputs are made accurately and latency is precisely measured, ensuring that all data collected is highly accurate
• After the test is completed you receive online test results, step-by-step logs and online playback of each digital test call recording
• Reports, statistics and all test results are posted online, accessible 24/7

Feature/Function Testing from IQ Services will give you confidence your business solution is ready for use by your customers and allows you to focus resources on meeting business objectives, instead of testing.