Integrated Performance Monitoring and Root-Cause Analysis

Network engineers are increasingly held accountable for application performance across their networks.

Yet the combination of disjointed monitoring tools and after-the-fact troubleshooting techniques used in many organizations can fail to safeguard the performance of today's complex networks. Time lost while attempting to find relevant data among disparate utilities quickly adds up to longer mean time to repair (MTTR) and lower IT service levels.

Use of a single, integrated product suite that quickly pinpoints performance issues and presents all diagnostic information through an efficient, repeatable workflow can immediately improve service delivery and staff efficiency. That's why NetQoS combines global, application response time monitoring with automatic investigations and direct drill-down into packet-level root cause analysis.

The ability to quickly identify IT resources anywhere on your network that contribute to excessive service delay and then immediately drill into expert packet-level root cause analysis helps you proactively manage your network and solve performance problems faster, enabling you to:

Manage by exception so you can quickly identify the applications, servers and links whose performance has deviated from normal. Receive early warnings of performance problems anywhere in the infrastructure and then quickly drill down for expert analysis. Improve collaboration among IT groups responsible for planning, deployment, and operation of networks, servers, and applications.

 

How Will GigaStor Help You?

1. Improve Staff Efficiency NetQoS GigaStor, the long-term packet capture and analysis module of the NetQoS Performance Center, automatically displays the relevant, packet-level analysis for issues detected by NetQoS application performance monitoring. The intelligent baselines and thresholds of NetQoS SuperAgent alert you whenever application service levels fall below acceptable thresholds and pre-filter the relevant packet-level decodes in NetQoS GigaStor so that you can immediately pinpoint the causes of performance issues instead of wasting time attempting to capture the right packets. By clicking a link in an NetQoS incident view you can immediately see expert root cause analysis based upon relevant packets collected before and during the incident. There's never a need to deploy additional probes or wait for problems to reoccur – simply click the automatic investigation links to see the relevant packet-level diagnostics and expert root cause analysis.

This unique, integrated workflow – from enterprise-wide views that highlight the worst performing application tiers, servers, and links with drill-down to packet-level forensic analysis – enables IT personnel to isolate and diagnose problems faster. NetQoS improves collaboration and boosts staff efficiency by providing actionable analysis that can be used by every functional team.

2. Reduce Mean Time to Repair (MTTR)

When delivery of critical applications is threatened by performance slowdowns you'll appreciate that GigaStor provides a comprehensive selection of packet-level analytics needed to diagnose even the most complex performance issues, including:

Multi-hop analysis to track conversations with nanosecond resolution and troubleshoot issues caused by network congestion, fragmentation, and packet loss. Connection dynamics views showing system-wide conversation details that pinpoint the sources of latency and packet loss. Stream reconstruction views that rebuild complete Web pages with graphics and can reconstruct emails, documents, and instant messages for forensics, compliance, and security auditing. VoIP and application analytics providing detailed communication diagnostics and performance metrics for rapid troubleshooting.

NetQoS GigaStor displays application-specific requests, identifies failed transactions and pinpoints the sources of delay. Expert analytics report transaction details for hundreds of protocols including SQL, MSRPC, Citrix®, POP3, SNMP, SMTP, Oracle®, HTTP, FTP, DNS, DHCP, Telnet, SMB, and VoIP so you can determine the root cause of performance issues faster and reduce MTTR.

3. Lower IT Costs NetQoS GigaStor reliably captures traffic from saturated gigabit and 10 GbE links while supporting up to eight monitored ports. This gives you the flexibility to capture network traffic wherever needed while deploying the minimum number of devices. Dedicated, purpose-built capture hardware provides the most reliable data collection and synchronization available, along with the largest capture buffers in the industry for more accurate root cause analysis. Data storage options include up to 48 TB of disk or offloads to your storage area network (SAN). Because the required data is available when you need it and interpreted with a comprehensive set of packet decodes you'll solve problems faster and with greater confidence.