IQ Services

IQ Services' contact center testing and other communications technology performance services help businesses achieve ROI and customer satisfaction objectives.

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Top 10 Things you Learn from Outside-In Monitoring

Date added:	04/05/2011
Date modified:	04/05/2011
Filesize:	677.89 kB
Downloads:	3

What can you learn using IQ-Services Outside-In Monitoring

StressTest™ Sample Report (XLS)

Date added:	02/19/2011
Date modified:	02/19/2011
Filesize:	180.5 kB
Downloads:	7

Excel Sample Report for IQ Services StressTest™.

StressTest for Outbound & Predictive Dialer Solutions

Date added:	02/19/2011
Date modified:	03/31/2011
Filesize:	656.73 kB
Downloads:	17

Application Sheet on using StressTest to test your Outbound and Predictive Dialer Solutions

IQ-Services - NCSECU IVR StressTest Case Study

Date added:	12/16/2011
Date modified:	12/16/2011
Filesize:	57.77 kB
Downloads:	4

Case showing how and why North Carolina State Employees Credit Union use IQ-Services StressTest

IQ Services StressTest Service

Date added:	02/19/2011
Date modified:	03/31/2011
Filesize:	1.41 MB
Downloads:	13

IQ Services StressTest Performance and Load Testing for Vocie Solutions

IQ Services HeartBeat Service

Date added:	02/19/2011
Date modified:	03/31/2011
Filesize:	1.33 MB
Downloads:	9

Information on IQ Services HeartBeat for Voice Solutions

Internal Monitoring Is Not Enough

Date added:	04/05/2011
Date modified:	04/05/2011
Filesize:	394.31 kB
Downloads:	34

IQ Services Article on if you would like to understand how your speech-based contact center and communications business solutions are performing?

HeartBeat™ Sample Report

Date added:	02/19/2011
Date modified:	02/19/2011
Filesize:	1.44 MB
Downloads:	8

Sample Report of the IQ Services HeartBeat™.

Deploying New IVR & Contact Center Solutions

Date added:	09/23/2011
Date modified:	09/26/2011
Filesize:	43.16 MB
Downloads:	16

If an application doesn’t perform the way it needs to, customers are going to turn to your agents – or your competitors – to get the level of service they require. This 6 minute Video reviews how to test your IVR and doing it right