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How to Build Strong Teams with Four Generations in the Cubicle Workplace

Ottawa Regional Contact Centre Association






  • Thursday March 29, 2012 – Nepean Sailing Club
  • Susan Haywood, Human Resource Blueprints

Believe it.  Different generations think and work in different ways.  And today, there are four generations in the workplace.  Now add that to the cubicle setting in a contact centre and you could have the perfect recipe for complete disaster!

Join us March 29th and learn how your organization can forge a strong and cohesive team across all of these generations. What policies and practices will attract the younger generations and also benefit and recognize your more seasoned employees?  How can the generational diversity in your organization be leveraged? And, learn effective management techniques to use with each generation to engage motivate and ensure performance and growth.

Susan Haywood is a human resources professional with over 15 years experience managing in government, not-for-profit and corporate environments.  She has worked with clients to solve problems in all areas of HR, including performance managements, leadership development and selection and recruitment. Her clients are spread across Canada, the US, Europe, the Middle East and Africa.


Thursday March 29, 2012


2:30 pm - 3:00 pm - Registration and Networking

3:00 pm - 4:30 pm - Presentation


Nepean Sailing Club, 3259 Carling Ave. Ottawa


ORCCA Members - Free

Non-members - $30 if you are working within a Contact Center

Vendors Must be a sponsor to attend

RSVP to This email address is being protected from spambots. You need JavaScript enabled to view it. . Register early, space is limited.

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