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Are Your Application Response Times Lying?

What if the if the response time metrics you relied on only presented part of the performance picture? Analysis tools that claim to provide response time often fail to include application transactions in the calculation of the metrics. In this article, we’ll highlight the two primary ways for calculating response time, the benefits and limitations of each, and why you need both for a complete picture of analysis. Most monitoring devices track and calculate response time based on traffic occurring at Layer 4 of the OSI model. In this view, the device is typically tracking the three-way handshake between the client and server as an indication that the application conversation will begin. Here, application response time is defined as the total round-trip time it takes for SYN, SYN-ACK, and ACK to be delivered and received. response-a
While the Layer 4 approach provides response times for any application with a known TCP port, it fails to account for whether fulfillment of the application took place as expected by the user. For a more precise representation of application delivery, network analysis solutions need to view Layers 5-7 of the OSI model and have an in-depth knowledge of the specific application. Analysis devices looking at the upper layers are able to monitor for the specific application fulfillment or “Get” requests. [Note: The name of the request varies by application. For example, in SQL this is known as the “Select” request.] Response time calculations then take this request into account. response-b
Understanding when an application’s fulfillment request was received provides a complete view of application delivery and a portrayal of response time in line with actual user experience. For troubleshooting, fulfillment requests (example: Gets) and submissions (example: Posts) can be tracked separately to understand the specific point where application delivery might be failing. Layers 5-7 intelligence provides more detailed information for calculating and investigating response time metrics, but there are also advantages with Layer 4 response time calculations. This matrix presents the benefits and limitations of each: Benefits of Response Time
Based upon the matrix, the take-away is simple: network teams require monitoring solutions that provide both Layer 4 and Layers 5-7 monitoring and intelligence for a complete picture of application delivery and health.

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