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Prior to creation of the plan itself, it is essential to consider the potential impacts of a disaster and to understand the underlying risks: these are the foundations upon which a sound business continuity plan or disaster recovery plan should be built. Following these activities the plan itself must be constructed - no small task. So now how do you know if your Plan will work?
Once your plan is implemented you need to maintain and continually test and audit it to ensure that it remains appropriate to the needs of the organization.
Through early testing you can discover crippling issues, that can be identified and corrected before a true disaster strikes and the plan must really be initiated.
As a key element to managing your risk, Telnet Networks has teamed up with IQ Services to deliver a comprehensive Disaster Recovery/Business Continuation testing services.
Testing your plan before you need to use it reduces the inherent risk within the plan, gives you confidence in your plan that it will be ready and perform as expected, and identifies areas within your plan that need improvement.
 Testing with StressTest™ & WebStress™
Developing a business continuity plan is only half the battle. Once you’ve developed your plan, you need to make sure it works. A StressTest™ or WebStress™ helps you verify just that.
With hundreds of real calls or browser sessions, we provide end-to-end traffic you require to fully exercise your business solution and its disaster recovery plan. Once your systems are loaded with the traffic we supply, you disable your networks, exercise your contingency plan and validate recovery procedures.
StressTest & WebStress can help you verify:
- Cutover to hot sites
- Cutover to warm sites
- Traffic redirection to other sites
- Performance after total solution reboot
Additionally, you can take advantage of a patented testing technology to test your outbound disaster recovery plans. If your organization transmits outbound alerts or messages as phone calls, emails, or faxes, IQ Services can receive them and report back to you on how your system performed.
Monitoring with HeartBeat™ and WebBeat™
When your business continuation plan includes cutover to hot or warm sites, it’s important to know those sites are up and ready to handle traffic at a moment’s notice. Even if your disaster recovery efforts are perfectly organized, your business may come crashing to a halt if your backup sites are not ready. HeartBeat and WebBeat give you confidence your alternate systems are ready to handle traffic.
HeartBeat™ and WebBeat™ interact with your solution at regularly scheduled intervals and alert you if it performs unexpectedly. You have your finger on the pulse of your system and receive weekly reports detailing the results of every interaction IQ Services has with your system.
You can now ensure that your customers and business activities won’t be impacted if you suffer an outage within your contact center or communication business solution. Telnet Networks and IQ Services will give you the confidence that your plan works before you need it
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