Application Feature Testing provides a comprehensive and accurate method of verifying each feature of a voice self service solution against interface documentation -- whether it be detailed design documentation or a set of pre-defined call flows. IQ Services initiates test calls through the public telephone network exercising your solution just like a real customer. Application Feature Testing verifies the solution correctly responds to any possible user input, documenting all system responses, including discrepancies. After the testing is completed, you receive online access to all test results, test call recordings and call logs, as well as a variety of reports and statistics for each test run.

With Application Feature Testing for Voice Self Service Solutions, IQ Services can determine if:

• The application correctly responds to voice or touch-tone inputs
• The application can respond to unexpected inputs, including silence
• Response times are acceptable at multiple steps in the calling process

IQ Services’ technique for testing voice business solutions produces unmatched accuracy – and provides you with useful feedback:

• Every step of each call is logged and recorded, allowing IQ Services analysts to evaluate and document discrepancies
• IQ Services’ technology ensures that inputs are made accurately and latency is precisely measured, ensuring that all data collected is highly accurate
• After the test is completed you receive online test results, step-by-step logs and online playback of each digital test call recording
• Reports, statistics and all test results are posted online, accessible 24x7

Application Feature Testing from IQ Services gives you confidence your voice self-service solutions are ready for use by your customers and allows you to focus resources on meeting business objectives, instead of testing.