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Telnet Network News - We'll keep you up to date with what's happening in the industry.

Breakthrough Work Force Management Results

UPCOMING EVENT Ottawa Regional Contact Centre Association Bring your workforce management team and join us on January 26, 2012 for an informative series of sessions on leading edge strategies for modern call centres.  Whether you manage a small call centre looking for a cost effective way to get into WFM or a very large call center network seeking to achieve breakthrough WFM ROI, these sessions will be of great interest.   Speakers will address the top concerns over classic obstacles t...
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Shaw’s cable revenues up 4%

Canadian triple-play cableco Shaw Communications has announced consolidated financial and operating results for the three months ended 30 November 2011. Total cable and satellite revenue for the company’s first quarter of its fiscal year was CAD1.28 billion (USD1.26 billion), up 19% over the same period of 2010, while total operating income increased by 18% to CAD566 million. Net income from continuing operations of CAD202 million was compared to CAD17 million for the year-ago period. Revenue in...
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Are Agents Necessary for Accurate Network Monitoring?

How does an IT team ensure accurate and complete visibility? Obtaining comprehensive visibility into network performance requires not only looking at the network and application, but digging into infrastructure health and performance. Solutions providing this view typically utilize two different approaches: agent or agentless. Selecting the best method for your team requires understanding the options and selecting the solution that integrates well with your existing resources. In this article, w...
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