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Telnet Network News - We'll keep you up to date with what's happening in the industry.

Telus extends IPTV service to mobile devices

Canadian quadruple-play operator Telus has revealed that it is extending its ‘Optik’ IPTV service to mobile devices under the ‘Optik on the go’ banner. Existing fibre-based Optik TV customers in Alberta and British Columbia will be able to view IPTV channels on multiple devices on the move, using Cisco’s cloud-based Videoscape Media Suite to manage and publish content across multiple screens, reports Rapidtvnews. Article by TeleGeography
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Rogers Continues to Rollout LTE Network

Rogers Communications has notified its customers that its Long Term Evolution (LTE) wireless network is now available in additional cities surrounding Montreal, including: Laval, Terrebonne, Brossard, Longueuil and Vaudreuil, with plans to expand to more than 25 additional cities this year. The planned rollout will bring LTE to more than half the Canadian population by the end of 2012. Rogers was the first to launch an LTE network in Canada, starting in Ottawa last July, with expansion to Toront...
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So, What is the Customer Perspective of your Contact Centre

Enterprise contact centers are becoming extremely complex, using technology from multiple vendors to meet specific customer requirements. Today, clients are using new media types such as smart phones and tablets to reach out so you need to explore new technologies such as cloud services to consolidate and improve your delivery. Why Test the Customer Quality of Experience? When you change or deploy new technology you need to understand the caller’s perspective, from the greeting through to the ag...
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CRTC implements capacity-based ISP billing

The Canadian Radio-television and Telecommunications Commission (CRTC) confirms that the new wholesale rates for independent internet service providers (ISPs) will be implemented on 1 February 2012. The large telephone and cable companies will proceed as scheduled with their proposed implementation plans, with the exception of the Bell group companies, whose implementation plan has been modified on an interim basis while the CRTC resolves issues raised by the Canadian Network Operators Consortiu...
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Telco Pay-TV Subscribers Approaching 100 Million

New data from TeleGeography show that at the end of Q3 2011 telcos worldwide had a total of 94 million pay-TV subscribers, giving them a 12% share of the global pay-TV market. Given current growth rates the subscriber total will be passing the 100-million milestone as this article is being written. Leading the telco charge is America Movil with ten million pay-TV subscribers, thanks to a dominant market position in Brazil and Colombia and substantial pay-TV operations in several other Latin Amer...
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Breakthrough Work Force Management Results

UPCOMING EVENT Ottawa Regional Contact Centre Association Bring your workforce management team and join us on January 26, 2012 for an informative series of sessions on leading edge strategies for modern call centres.  Whether you manage a small call centre looking for a cost effective way to get into WFM or a very large call center network seeking to achieve breakthrough WFM ROI, these sessions will be of great interest.   Speakers will address the top concerns over classic obstacles t...
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Shaw’s cable revenues up 4%

Canadian triple-play cableco Shaw Communications has announced consolidated financial and operating results for the three months ended 30 November 2011. Total cable and satellite revenue for the company’s first quarter of its fiscal year was CAD1.28 billion (USD1.26 billion), up 19% over the same period of 2010, while total operating income increased by 18% to CAD566 million. Net income from continuing operations of CAD202 million was compared to CAD17 million for the year-ago period. Revenue in...
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Are Agents Necessary for Accurate Network Monitoring?

How does an IT team ensure accurate and complete visibility? Obtaining comprehensive visibility into network performance requires not only looking at the network and application, but digging into infrastructure health and performance. Solutions providing this view typically utilize two different approaches: agent or agentless. Selecting the best method for your team requires understanding the options and selecting the solution that integrates well with your existing resources. In this article, w...
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