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Telnet Network News

Telnet Network News - We'll keep you up to date with what's happening in the industry.

Contact Centre Monitoring Matters

Because what you don't record can hurt you Making sure your call centre monitoring solution is working properly is an ongoing challenge. Whether it's legal, healthcare, or financial services, large organizations need recordings to satisfy compliance requirements and to resolve legal disputes with customers. Financial institutions, which I'll focus on for the sake of this blog post, greatly depend on having all interactions recorded accurately and stored in an easily accessible manner. Contracts ...
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Zayo buying Allstream for USD347.6m

Canada’s Manitoba Telecom Services (MTS) has signed a binding agreement to sell its national long-distance and enterprise telecoms unit Allstream to US-based corporate and wholesale communications infrastructure provider Zayo Group in an all-cash CAD465 million (USD347.6 million) transaction. Zayo says that acquiring Allstream’s fibre and colocation assets will establish it as ‘the only Pan-US/Canada Communications Infrastructure provider’. Allstream has over 9,000 route kilometres of metro fibr...
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Webinar November 24th: Move Your Enterprise Network Management To The Cloud

Webinar November 24th: Move Your Enterprise Network Management To The Cloud
NMSaaS Webinar November 24th at 2:00pm EST Are you tired of "Tool Sprawl" and large CAPEX intestments when trying to deliver Enterprise network Management for Network Monitoring, VoIP Monitoring and Config Management to your organization?  This Wedinar will provide an in depth demonstration on how to move your enterprise network to the cloud using the following solutions: Network Management VoIP monitoring Configuration Management NetFlow Monitoring  
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Webinar - 3 Steps Your Contact Centre Can Take to Survive the Holiday Rush

Webinar - 3 Steps Your Contact Centre Can Take to Survive the Holiday Rush
The holiday rush is just around the corner!  Your companies contact centre is bracing themselves for the deluge of traffic in the lead up to the end of the year and the busiest shopping period on the planet. It is the mad rush before the holiday Seasons. Even with the most sophisticated planning and science around expected peak traffic and sustained loads, there will always be that one scenario you could not foresee ... OR COULD YOU? What if you had the ability to accurately simulate the wa...
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Healthcare IT Reveals Network Rx

Healthcare IT Reveals Network Rx
IT Heroes: A Prescription for Network Health Each and every day, the bold men and women of IT risk it all to deliver critical applications and services. Their stories are unique. Their triumphs inspire. For the first time ever, the IT Heroes Series offers a revealing glimpse into the secrets and strategies that have won accolades for network teams around the world – and could do the same for you. Initial Symptoms Located in South West England, the Northern Devon National Health Service (NHS...
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BCE revenue increased 2.9% in Q3

Bell Canada Enterprises (BCE) has posted total operating revenue of CAD5.345 billion (USD4.061 billion) in Q3 2015, up by 2.9% year-on-year, while quarterly adjusted EBITDA was up 3.4% to CAD2.187 billion on positive growth across all Bell operating segments, reflecting y-o-y increases of 8.3% at Bell Wireless, 1.1% at Bell Wireline and 0.5% at Bell Media. Q3 net customer additions reached 68,000 in IPTV, 58,000 in fixed broadband and 77,655 post-paid mobile customers, while Bell also reported n...
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Seven Reasons To Analyze Network Traffic With NetFlow

NetFlow allows you to keep an eye on traffic and transactions that occur on your network. NetFlow can detect unusual traffic, a request for a malicious destination or a download of a larger file. NetFlow analysis helps you see what users are doing, gives you an idea of how your bandwidth is used and can help you improve your network besides protecting you from a number of attacks. There are many reasons to analyze network traffic with NetFlow, including making your system more efficient as well ...
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What is Driving Demand for Deeper Traffic Analysis?

During a customer review call last week, we got a very interesting quote from a US based user who offers marketing services to the retail sector: ‘We need greater insight over what is taking place on our internal network, systems, services, and external web farm seen through a single portal. We need to keep downtime to a minimum both internally and on our external customer-facing web farm. We chose LANGuardian because of its integration with SolarWinds and its deep-packet inspection capabilities...
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ThreatARMOR Reduces Your Network’s Attack Surface

2014 saw the creation of more than 317 million new pieces of malware. That means an average of nearly one million new threats were released each day. Here at Ixia we’ve been collecting and organizing threat intelligence data for years to help test the industry’s top network security products. Our Application and Threat Intelligence (ATI) research center maintains one of the most comprehensive lists of malware, botnets, and network incursions for exactly this purpose. We’ve had many requests to l...
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Customization Nation with Sapling Digital Clocks

No matter the product, everyone has different tastes and styles they prefer. Because of this, people really enjoy the ability to customize the items they purchase to meet these preferences. Giving customers the option to personalize their product or service has benefited many different companies in many different industries. Let’s take the shoe industry as an example. Nike has been wildly successful with the Nikeid option on their website. This option gives their patron the option to customize a...
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The Network Design and Equipment Deployment Lifecycle

As we all know, technology has a life cycle of birth, early adoption, mainstream, and then obsoletion. Even the average consumer is very in touch with this lifecycle. However, within this overarching lifecycle there are “mini” lifecycles. One of these mini lifecycles that is particularly important to enterprises is the network design and equipment deployment lifecycle. This lifecycle is the basic roadmap of how equipment gets deployed within a company data network and key a topic of concern for ...
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How to Deal With Unusual Traffic Detected Notifications

If you get an unusual traffic detected notification from Google, it usually means your IP address was or still is sending suspicious network traffic. Google can detect this and has recently implemented security measures to protect against DDoS , other server attacks and SEO rank manipulation . The key thing to remember is that the notification is based on your Internet facing IP address, not your private IP address which is assigned to your laptop\PC\device. If you don’t know what your Internet ...
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Key Factors in NCCM and CMDB Integration - Part 2 – Change Configuration and Backup

In Part 1 of this series I discussed how an NCCM solution and a CMDB can work together to create a more effective IT inventory system. In this post, I will be taking that a step further and show how your change configuration process will benefit from integration with that same CMDB. In general, the process of implementing IT infrastructure change happens at 3 separate stages of an assets lifecycle. Initial deployment / provisioning In production / changes Decommissioning / removal In each of the...
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Infosim® Announces Release of StableNet® 7.5

Infosim® , the technology leader in automated Service Fulfillment and Service Assurance solutions, today announced the release of version 7.5 of its award-winning software suite StableNet® for Telco and Enterprise customers. StableNet® 7.5 provides a significant number of powerful new features, including: Dynamic Rule Generation (DRG); a new and revolutionary Fault Management concept REST interface supporting the new StableNet® iPhone (and upcoming Android) app Highly customizable dashboard...
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How Testing Solutions Reduce Risk & Improve Customer Satisfaction

Imagine you're trying to book a flight. You call the toll-free number and use the interactive voice response (IVR) to get through to bookings, but instead you are put through to the baggage area. You hang up and try again, but this time you wind up speaking to the airline lounge. Do you try a third time or call a competitor? I know what I would do. The IVR is now a key component to delivering a great customer experience, so what steps should a business take to ensure these systems are working op...
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Infosim® Global Webinar Day October 29th, 2015 StableNet® 7.5 - What's New?

Join Harald Hoehn, Senior Developer and Consultant with Infosim®, for a Webinar and Live Demo on the latest information regarding StableNet® 7.5 This Webinar will provide insight into: StableNet® 7.5 New Features such as: New Web Portal [Live Demo] New Alarm Dashboard [Live Demo] New NCCM Structurer [Live Demo] DRG (Dynamic Rule Generation) as a new and revolutionary Fault Management concept StableNet® 7.5 Enhancements such as: Enhanced Weather Maps [Live Demo] Improved Trap- and Syslog-Forwardi...
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How Can We Monitor Traffic Associated with Remote Sites?

Many IT teams are now tasked with managing remote sites without having the luxury of local IT support. Business owners expect everything to be done remotely, we do live in the connected age, don’t we? Is it possible to see what is happening in these networks without the need for installing client or agent software everywhere? You can gather some network performance information using SNMP or WMI but you will be limited to alerts or high level information. What you need is some form of deeper traf...
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Two Ways Networks Are Transformed By NetFlow

According an article in techtarget.com "Your routers and switches can yield a mother lode of information about your network--if you know where to dig." The article goes on to say that excavating and searching through endless traffic data and logs manufactured by your network system is a lot like mining for gold, and punching random holes to look for a few nuggets of information isn't very efficient. Your search will be much more fruitful if you know where to look and what it will look like. Fort...
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Webinar- Best Practices for NCCM

Most networks today have a “traditional” IT monitoring solution in place which provides alarming for devices, servers and applications. But as the network evolves, so does the complexity and security risks and it now makes sense to formalize the process, procedures, and policies that govern access and changes to these devices. Vulnerability and lifecycle management also plays an important role in maintaining the security and integrity of network infrastructure. Network Configuration and Change M...
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SDN/NFV – From Theory to Praxis with Infosim® StableNet®

InterComms talks to Marius Heuler, CTO Infosim®, about Infosim® StableNet® and the management and orchestration of SDN and NFV environments Marius Heuler has more than 15 years of experience in network management and optimization. As CTO and founding member of Infosim®, he is responsible for leading the Infosim® technical team in architecting, developing, and delivering StableNet®. He graduated from the University of Würzburg with a degree in Computer Science, holds several Cisco certifications,...
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